Privacy Policy

Introduction

This Privacy Policy explains how Trexa Agency (“we”, “us”, “our”) collects, uses and protects personal information when you visit www.trexaagency.com or contact us about our services. By using this website, you agree to the practices described below.

Information We Collect

We may collect the following information:

• Information you provide: your name, email address, phone number, company name and message when you complete our contact form, subscribe to updates or request a consultation.
• Order and payment information: details needed to process purchases made through our website. Card payments are handled by secure third-party payment processors; we do not store full card numbers.
• Automatically collected information: IP address, browser type, device information, pages visited and time spent on the site, collected through cookies and similar technologies.

How We Use Your Information

• To respond to enquiries and provide quotes or consultations.
• To deliver, manage and improve our services.
• To process orders and payments.
• To send updates or marketing messages where you have agreed to receive them (you can unsubscribe at any time).
• To analyse website usage and improve performance and user experience.
• To protect our website against spam, fraud and security threats.

Cookies

Our website uses cookies to remember your preferences, keep the site secure and understand how visitors use our pages. You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works.

Third-Party Services

We use trusted third-party tools to run this website, which may process limited personal data on our behalf. These may include website hosting, form handling, spam protection (such as Akismet), analytics, payment processing and social media platforms. Each provider has its own privacy policy governing how it handles your data.

Sharing Your Information

We do not sell or rent your personal information. We only share it with service providers who help us operate our business, when required by law, or to protect our rights and the safety of our users.

Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law. Enquiry data is deleted or anonymised when it is no longer needed.

Data Security

We use reasonable technical and organisational measures, including SSL encryption, to protect your information. However, no method of transmission over the internet is completely secure.

Your Rights

Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict its processing, and withdraw consent at any time. To make a request, please contact us using the details below.

Children’s Privacy

Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out through our Contact page.